For some people, the words "car
wash" bring to mind the eponymous 1976 movie, in which entrusting
one's car to a crew of misfits came with risks beyond water spots and windshield
streaks.
In the real world, car washes
have changed a lot since then. Gone are the spinning brushes that could inflict
tiny
scratches on paint. High-pressure sprays that use much less water and soft
sponges do most of the work, while
air jets finish the job by blowing off excess water.
Washing your car to remove dirt,
road salt, tree sap and bird droppings -- which can damage its finish
-- can help it extend its life and maintain its value.
That's increasingly important as people hold on to their cars longer in a
difficult economy.
Many car washes are also more
inviting than they used to be, with nicely furnished waiting areas, coffee
service
and attached convenience stores. Many offer basic exterior washes ranging
in price from less than $10 to about
$200 for custom "detailing" jobs that promise to clean and shine every nook
and cranny.
Car washes are now a big business,
with industrywide annual revenue of about $15 billion. The industry has traditionally
been fragmented, consisting mainly of single-shop family-owned businesses,
but large operations are moving in,
and consolidation is well under way in many areas.
Chains like the Turtle Wax washes
based in Chicago and Procter & Gamble Co.'s new Mr. Clean unit say their
size helps them provide better technology and higher standards that result
in a better, more consistent wash
from one location to the next.
We wanted to see how well some
of these larger operators cleaned our grubby cars, which were still coated
with
winter road-salt residue and sported interiors made messy by children and
pets. So we visited a number of chains,
from the Northeast to the West Coast, to see if bigger really is better.
Brown Bear Car Wash has 20 locations
in the Seattle area and was typical of the chains we tried.
So was Shammy Shine, which has a dozen shops in New Jersey and Pennsylvania.
Both chains offered do-it-yourself washing stations and automated "tunnel
style" car washes in which the
driver remains in the car.
At Brown Bear, we chose the tunnel
to wash the muck off of our 1997 Subaru Impreza compact.
We picked the highest of three wash levels -- the "Beary Best Wash" -- which
cost $13.96.
The wash was mostly automated,
but technicians did some work manually. Before the car entered, an employee
did
a quick prescrub of the front and back fender, bumper and grill areas with
a large mop.
After that we got a "presoak" spray before being whisked through machines
with swishing vertical mops and spinning
horizontal brushes. Next came swinging blue sponges and a deluge of berry-scented
cleaner. As we sat inside our car
during the roughly five-minute process, we couldn't help but think a Mini
Cooper or tiny Smart Car might not withstand
the considerable pounding and swishing.
Drying jets pounded our car dry
as the wipers shook eerily. As a coda, a Brown Bear staffer emerged and did
a bit
more of the work manually, using towels to wipe down both sides of the front
fender and much of the hood.
We were pleased that the car's
exterior and wheel wells were clean. But streaks remained on the windows,
and the car's
interior was wholly our responsibility. Brown Bear had DIY vacuums that cost
$1 for four minutes, and we spent $3 giving
our seats and dirty floors a good vacuuming. The vacuum power, however, wasn't
as strong as we'd have liked.
Shammy Shine's bargain $7.48
"Exterior Car Wash" was similar, with no interior cleaning. DIY vacuums cost
$2 for
four minutes. Still, the wash was over in less than five minutes, making
it a good place to stop on the way to a date,
class reunion or parade.
While the basic car-wash procedure
hasn't changed radically, drivers visiting a car wash for the first time in
a few years
may be surprised by the level of detailing available. This high-end service
addresses many parts of the car that a basic
wash doesn't cover, from waxing the body and shining the tires to cleaning
the windows, carpets and even degreasing the
engine compartment. Detailing prices range from about $30 for shampooing
the carpets to as much as $200 for a thorough
car-show-style cleaning. The process can take from 15 or 20 minutes to a few
hours.
At the Turtle Wax car wash we
visited in Chicago, we ordered the Exterior/Interior Value Package No. 1,
for $169,
which included trunk vacuuming, wheel cleaning, tire shine and a "clay" exterior
treatment (which involves running a clay bar
over the car to pick up grit from the streets that the wash may have missed).
Carpet, mats and seats were shampooed.
Employees cleaned the door panels and dashboard, restoring "like new" appearance
to interior vinyl.
They also cleaned the windows. The exterior got an automated wash and a coat
of Turtle Wax, applied by machine
but then wiped and buffed by hand. (The car wash waived the $10 charge for
our "oversize" vehicle, a 1997 Honda
CR-V sport-utility vehicle.)
They said the job would take
three hours, so we left for a little while but came back early, in part to
watch the final touches,
but also because we didn't think it would really take that long. It did.
One man was working alone on the car when we got back.
We could see him cleaning the upholstery with a machine and buffing the
wax.
The windows in the back of the SUV were still dirty. This is our car-wash
pet peeve, but he cleaned them before returning the
car. We think the detailing was worth the money because the wax has held
up well, and weeks later our car still looks
shiny and clean.
We also tried the Splash Car
Wash shop in White Plains, N.Y. We pulled up to the white line in the driveway,
just short
of the entrance to the wash tunnel. We got out of the car and three men immediately
attacked the car with vacuums,
sucking up every speck of crumbled Cheerios we had sprinkled throughout the
car as a test.
They even cleaned the rear cargo
area and under the seats of our Volvo XC60 crossover. We went inside to pay,
and within 10 minutes the once-muddy car emerged looking great. Men with towels
dabbed away drops of water
not blown off by air jets. They cleaned the windows inside and out and, best
of all, wiped the inside of the door frames.
At $13.99, Splash's "Full Service
Wash" was the best value of the washes we tried.
The chain offers more expensive services, including a $44.99 "super interior"
cleaning and a "pro shine" for $85.
But unless you are headed to a car show or your vehicle is extremely dirty,
it's difficult to justify the extra cost.
Overall, we think the big car-wash
chains don't offer much of an advantage -- if any -- over the local car wash.
For comparison, we tried a couple of the mom-and-pop washes near our home
in New Jersey and didn't think the
chains' results were appreciably better. If you already use a wash with prices
and service that satisfy you,
there's little reason to switch.
| COMPANY | LOCATION | TYPE OF SERVICE/COST | COMMENT |
| Turtle Wax Car Wash | Chicago | Exterior/Interior Value Package No. 1, $169.00 | Places that had been grimy for years, like cup holders and the grit-filled pockets on the back of the front seats, came out clean. The very back, where the dog rides, finally looked clean, though there were a few hairs still stuck in some hard-to-reach crevices. |
| Brown Bear Car Wash | Seattle | Beary Best Wash, $13.96 | Car wash has DIY detailing stations that include free cleaning products for window interiors, the dashboard and car door interiors (including our very dirty interior doors and door-hinge areas). Unable to find towels, we swiped a few from the tunnel car wash and completed the interior work that the tunnel car wash didn't address. |
| Splash Car Wash | White Plains, N.Y. | Full Service Wash, $13.99 | This was about all most drivers need: A thorough exterior wash, window cleaning, vacuumed carpets and a wipe-down of the interior -- and even those pesky door frames. Extra-cost detailing ranges from $29.99 to $85. |
| Shammy Shine Car Wash | Clinton, N.J. | Exterior Car Wash, $7.48 | A traditional stay-in-the-vehicle car wash. Do-it-yourself interior vacuuming is a pain, but the speedy exterior cleaning is a time-saving value for drivers in a hurry. Other locations offer polish, wax and detailing. |